Most customers that contact MSite Studio for help with cleaning a hacked site have discovered their site is hacked because their browser is alerting them when they visit their own site, or their hosting provider took their site offline. This is disastrous because it means that your site has been infected long enough for the hackers to do damage. The damage they did caused a hosting provider to shut off the site or caused Google to detect that the site is hosting malware, SEO spam or a phishing attack.
Hackers can exploit vulnerabilities in a website's code and impregnate viruses and malware in the website's code. The virus infected software and malicious code can get distributed onto devices of website visitors.
Suffering a hack can be one of the more frustrating experiences you’ll have on your online journey. Like most things however, taking a pragmatic approach can help you maintain your sanity. While also moving beyond the issues with as little impact as possible.
What happens if your website has been hacked?
A couple of IoC’s that are clear indicators of a hack include:
Website is blacklisted by Google, Bing, etc..
Host has disabled your website
Website has been flagged for distributing malware
Readers complaining that their desktop AV’s are flagging your site
Contacted that your website is being used to attack other sites
Notice behavior that was not authorized (i.e., creation of new users, etc…)
You can visibly see that your site has been hacked when you open it in the browser
Not all hacks are created equal, so when engaging in the forums please keep this in mind. If you can understand the symptoms the teams will be better equipped to provide help.
Please contact us on: +27 78 315 7912